Store Policy
Customer Care
The same passion and love we put to source the most beautiful handmade products of South America is used to take care of our customers.
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For any enquiry please contact us at hello@andinodesign.com and we'll reach you back as soon as possible. Any question about your order, shipping or even product maintenance and tips, we'll do our best to reply into 1 business day. All recommendations and improvement opportunities are welcome as well.
Please refer to our Shipping and Return Policy or our FAQ page for a quick response of most common enquiries.
Privacy & Safety
Andino Design promises responsible handling of sensitive customer information. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology.
Andino Design never sells or distributes any customer information. Details such as your name, mailing address and email address are only used to fulfill website orders or to respond to inquiries.
Information we collect:
– Your name
– Your contact information such as your address, email address and telephone number.
– Information about you that you give us in person, by filling in forms on our website, (e.g. the contact us section or to sign up to our mailing list) or by corresponding with us by phone, e-mail or otherwise.
– Information in relation to your purchases
How we use your information:
We use the data you provide to us for the following purposes:
1. Provide you with access to the content curated and produced by Andino Design.
2. Analyze profile or behavioral data to help us improve user experience we offer to you.
3. In specific cases we will be contractually obligated to share your data with one of our third party advertisers or partners (for example, webinars, downloads or special events). In these instances, we will make it clear that the data you share will be transferred to the third party. You will always have the option to not have your data shared by not taking part in that specific program.
How to ask us to delete your data:
If you would like to unsubscribe from our communications at any time, you may do so in the footer of any of our emails. If you would like us to delete your information entirely, or request the information we store about you, contact us at hello@andinodesign.com. Otherwise, by continuing to interact with us, you provide us with permission to manage and use your data as described above.
Security and Storage:
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information:
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Wholesale Inquiries
For all wholesale enquiries, information and terms & conditions, please contact us at hello@andinodesign.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Bank Transfer