FAQ

We have many options to suit your needs. We accept Visa, Mastercard, American Express, Discover, and Paypal.

You can rest assured, using your credit card at Andino Design is absolutely safe. We use secure servers to process payments and your personal information will never be shared with anyone. For more information about our security and privacy policies, you can go to our Privacy Policy.

To check the status of your order you need to log in to your account, and look for your order history. Remember our Concierge Team is happy by to assist you with any questions you may have about your orders.

If you would ever need to change your order, please let us know as soon as possible at hello@andinodesign.com

Size, weight, destination and the nature of your purchase will have an influence on the type of delivery, therefore, on the final cost of the product. Shipping costs will be calculated at checkout after you have specified your shipping destination. We offer free shipping within Australia for orders over $500 AUD. For more details, please refer to Shipping Policy

Shipping times will vary and are often not negotiable. If you would need to accelerate delivery, contact us at hello@andinodesign.com as soon as possible and we will assist you with shipping options. Every express delivery will vary depending on the method and location of delivery.

Orders shipped are subject to duties and taxes determined by the country to which they are shipped. These fees vary by country and are the responsibility of the customer to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.

You'll receive an email with your tracking details and instructions as soon as your order has been shipped. Remember our Concierge Team is happy to assist you with any questions you may have about your orders at hello@andinodesign.com

In order to return something bought in our shop you will have contact our Concierge team with your order number, product, and reason for return. We will review your request and send a return authorization once approved. Items must be returned in original condition and packaging. Shipping costs will rely on the buyer. For more details, please refer to our Return Policy

Some of our products can be replaced with similar pieces if the customer has received faulty goods. Please contact us at hello@andinodesign.com with details of your purchase and the reason for seeking an exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition. For more information, please refer to our return policy.

If any item arrives in less than perfect condition, please notify us by contacting hello@andinodesign.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

Once we have received your return, it may take up to 5 business days to process and credit your credit card or paypal. If you have any questions or concerns about the return process, contact hello@andinodesgin.com.

Launched in 2021 Andino Design is a platform that combines the pleasure of shopping handcrafted objects from South America with the discovery of something new through our blog. Our concept is simple – made by hands in the highest peaks of the Andes – this means that Andino places the artisan and their work at its core. The integrity of our brand is under-pinned by a focus on low-scale production, using local resources to create contemporary pieces that celebrate ancient cultures.

Proud partners - un Chilleno and un Australiano –, we are passionate curators and on the quest for the most beautiful objects made by man. We like to work by collections, that way we go to the roots of each region.

Andino Design pieces are 100% handmade. Due to its nature and unique manufacturing process, our products can never be 100% replicated, meaning every piece is individual. Handmade pieces are not only unique, but also full of charm that it's only achieved through the passion, love and tradition each artisan pours into them.

Yes, we take special requests from clients and work with our partner artisans and designers to meet their expectations. If you need an Andino piece in a different size and/or a customized design, please contact us at hello@andinodesign.com