You can pay with a credit or debit card, ApplePay or Afterpay. The options available to you show at checkout, so you can choose what suits you best.

You can rest assured, using your credit card at Andino Design is absolutely safe. We use secure servers to process payments and your personal information will never be shared with anyone. For more information about our security and privacy policies, you can go to our Privacy Policy.

To check the status of your order you need to log in to your account, and look for your order history. Remember our Concierge Team is happy by to assist you with any questions you may have about your orders.

Before your order ships, contact hello@andinodesign.com as soon as possible and we'll do our best to change or cancel it. Once delivered, in-stock full-price items can be returned within 14 days under our change-of-mind policy — see our Returns Policy for full terms and exclusions.

Size, weight, destination and the nature of your purchase will have an influence on the type of delivery, therefore, on the final cost of the product.Shipping costs will be calculated at checkout after you have specified your shipping destination.We offer free shipping within Australia for orders over $250 AUD.For more details, please refer to Shipping Policy

Shipping times will vary and are often not negotiable. If you would need to accelerate delivery, contact us at hello@andinodesign.com as soon as possible and we will assist you with shipping options. Every express delivery will vary depending on the method and location of delivery.

If your order ships outside Australia, your country may charge duties or taxes on delivery. These fees are set by local customs and are your responsibility. If you refuse delivery, return shipping charges may apply. For exact details, please check with your local customs office.

You'll receive an email with your tracking details and instructions as soon as your order has been shipped. Remember our Concierge Team is happy to assist you with any questions you may have about your orders at hello@andinodesign.com

Contact hello@andinodesign.com with your order number and reason for return. Items must be unused and in original condition and packaging, and return shipping is at your cost. Full terms, including exclusions for made-to-order and oversize items, are on our Returns Policy page.

As every piece is handmade, we can't guarantee an identical exchange. If your item is faulty or damaged, we'll offer a refund, replacement or repair under your consumer guarantee rights — contact hello@andinodesign.com with your order details.

Contact hello@andinodesign.com with your order number and photos as soon as you can. Damaged and faulty items are covered by your consumer-guarantee rights, described on our Returns Policy page — there's no fixed reporting deadline, but the sooner you tell us, the faster we can help.

Once your return reaches us, we process your refund within up to 5 business days. The credit goes back to your original payment method. If you need help, email hello@andinodesign.com.

Andino Design is a curated online store for handcrafted homewares from South America. You’ll find ceramics, dinnerware, rugs, cushions and more, each piece chosen for its craft, quality and story. We work with artisans across the Andes to bring you objects made to be cherished for life.

You’ll find pieces selected with care, from trusted designers and artisans across South America. We look for beautiful design, strong craftsmanship, fair trade values and materials with a real sense of place. Each collection is chosen to feel timeless, not fleeting.

Andino Design pieces are 100% handmade. Due to its nature and unique manufacturing process, our products can never be 100% replicated, meaning every piece is individual. Handmade pieces are not only unique, but also full of charm that it's only achieved through the passion, love and tradition each artisan pours into them.

Yes, we take special requests from clients and work with our partner artisans and designers to meet their expectations. If you need an Andino piece in a different size and/or a customized design, please contact us at hello@andinodesign.com