Shipping & Returns
Shipping Policy
For in-stock items, orders should be processed within 1 business day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery (normal transit times are between 3 to 8 business days for Australian orders and 7 to 15 business days for international orders). If there will be a significant delay in the shipment of your order, we will contact you via the contact information you provided when placing the order.
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For made-to-order and customized items, delivery time depends on the type of product and will be stated in the item description.
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You will receive a Shipment Confirmation email once your order has shipped and where possible will contain the tracking number(s).
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Purchases that are over $250 AUD receive free shipping, if the item/s are to be delivered within Australia. Shipping rate for international orders or orders under $250 AUD will be calculated at check-out depending on weight and destination.
All Andino Design goods sent out require a signature on delivery.
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Import taxes & duties may be applied to international orders when the shipment reaches its country of destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Please check with your local customs office to receive an estimate of possible charges applicable to your order prior to purchasing. If the receiver refuses to pay taxes and duties, the item(s) will be returned to the sender, and the order will be refunded, excluding the return and original shipping fee.
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For more information about the shipping cost and delivery times, please contact us at hello@andinodesign.com
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Return & Exchange Policy
We strictly do not give refunds or credit if you have simply changed your mind after purchase. Credit towards a product can be issued in the unlikely scenario that your product is faulty or damaged upon delivery. We also do not give refunds if the advertised size is not correct for your space, so please carefully make your measurements before purchasing. Allow a 5% leeway in the measurements stated by Andino Design.
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As our products are all individual pieces, it is not possible to give an identical exchange. Some of our products can be replaced with similar pieces if the customer has received faulty goods.
If applying for a credit or replacement due to a faulty or damaged product, Andino Design must be contacted within 3 business days of the customer receiving delivery of the item. Please contact us at hello@andinodesign.com with details of your purchase and the reason for seeking a credit or exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition.
The initial shipping cost will be applied as a credit, but the cost of the return shipping to Andino Design will be at the customer’s expense. Andino Design will send you a notice of credit once we have received the return delivery of the product, and we are satisfied that it has not been damaged after you have initially received it. If the product has been damaged during the return to Andino Design, this is the full responsibility of the customer and no credit will be given. In this case, the product can be returned to the customer. If the product simply is not delivered to Andino Design and lost in transit, this is also the full responsibility of the customer. Choosing insurance for your shipment that is to be returned to Andino Design is highly recommended, so you are covered in the event of loss or damage to the product occurring.
Made-to-order and customized items cannot be returned unless faulty.